Customer Feedback

Fred was great to work with and the product was better than expected. I would recommend Prime USA in a heartbeat. Thanks again Fred!

Excellent customer service from ordering to any help with the scale after the sale! Very durable products that stand up to tough conditions! Thanks for a great product and a good customer service experience dealing with Fred. We appreciate it!

I was looking for an affordable option on a pallet size scale. I contacted Prime and reached Fred. His customer service was great and he suggested the getting a pallet jack with built in scale as it would save space and money. ive heard bad reviews about these type of scales but I decided to take the risk! At first it was a bit tricky, but Fred put me in contact with the tech and he guided me all the way! This was about a year ago, recently we had some issues and the tech helped guide me to fix the issue quick. Great customer service with good quality product. Will purchase from again

Excellent customer service (Thank you Fred) Very fast response to email questions. Incredible prices, and very pleased with my purchase of a 48x48 5000lbs scale. Prime USA Scales definitely has my business on future scale purchases.

My scales have worked error free for years until a fork lift took the wires out. With one google search I was hooked up with on line support and a cable is being sent. Good experience with prompt service. I recommend Prime Scales.

I bought a large floor scale from USA Prime scales a little over 4 years ago, which we have been using to weigh skidded orders of commercial industrial parts which we ship around the U.S. on a daily basis.

I purchased the scale from Prime USA scales for a couple of reasons. They had very good reviews and the price was outstanding. This scale has worked without fail, always weigh's everything we ship with accuracy.

In addition, when we damaged our cable from the scale to the read-out monitor (our fault) they were easy and pleasant to contact. They sent us a new one for free!

Purchased a scale three years ago. I use it for recycling so it takes a lot of abuse. I worked with Fred who helped me pick out the scale. Excellent service. Excellent product. Highly recommend. Look forward to doing business with Prime USA again in the future.

Fred and the Prime USA Scales Team took excellent care of us! When the manufacturer of our scale let us down, Fred stepped in and replaced it with a new scale, no questions asked and no hassles! That's how you take care of a customer. I'm a business owner with high expectations. Fred and Prime USA more than met my expectations by replacing the scale and giving us no hassles in the process, and further assuring us excellent support and warranty. We will shop here again and suggest you give them a try.

I checked prime scales website for a replacement part for our floor scale.instantly a pop up chat line opened and i relayed my needs. shortly thereafter FRED FROM SALE SENT AN EMAIL WITH ALL THE INFORMATION NEEDED TO COMPLETE MY ORDER. thank you for the ease in the ordering process!!

Fred worked hard to make sure we had the best experience possible. He was accessible to us by email or phone.

This place is top notch! I found Prime USA Scales by doing a google search. Taking a shot in the dark, I gave them a call expecting some automated answering system that I would get lost in but to my surprise, Fred answered in 2 rings. He was very knowledgeable on their product line and based on a 5 minute conversation he made recommendations for my company. 3 days later and I had a brand new, high quality floor scale delivered to my warehouse that has since became an invaluable part of our day-to-day operations.

Fast forward almost a year when I needed to replace a part and there's Fred again. within 2 rings and 5 minutes I have a tracking number for my replacement part. Service like this is hard to come by but you can tell the service they provide is just as important as the products they sell. Im so happy I've found USA prime Scales

We bought an industrial floor scale for our farm several years ago and it has been very reliable. When the plug broke Fred was immediate on sending out a replacement part at no cost. Overall, I would recommend Prime Scales to anyone wanting a quality and reliable scale with great customer service to back it up.

Fred at Prime USA scales was by far the best person to work with. We looked with other companies to get a scale to fit our needs and were wildly unsuccessful. Within 15 minutes Fred had sent us a quote on the exact scale we were looking for and for Thousands less than the competitors. Would highly recommend Prime USA Scales to anyone in need of a scale.