Privacy Policy (Updated)
Effective Date: 4-29-25
Prime USA Scales (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.
1. Information We Collect
We collect personal information in the following ways:
- Website forms (contact forms, quote requests, order forms)
- Cookies and tracking technologies
- Email communications
- Phone communications
- Offline interactions (e.g., in-person at events, trade shows)
The personal information we collect includes:
- Names
- Email addresses
- Phone numbers
- Mailing addresses
- IP addresses
- Payment information (only to process transactions securely)
2. How We Use Personal Information
We use your personal information to:
- Provide services, fulfill orders, and deliver products
- Respond to inquiries and provide customer support
- Send marketing communications (only if you have opted in)
- Improve our website, services, and customer experience
3. Sharing of Personal Information
We share personal information with third parties only in the following cases:
- Service providers (for shipping, payment processing, IT services) — not for marketing purposes
- Legal compliance if required by law
SMS consent and phone numbers will never be shared or sold to any third party or affiliates for marketing purposes.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required or permitted by law.
5. User Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or updates to your information
- Request deletion of your personal data (subject to certain exceptions)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at sales@primeusascales.com or call (800) 917-7205.
6. Security
We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, you can contact:
Prime USA Scales
Email: sales@primeusascales.com
Phone: (800) 917-7205
SMS Terms and Conditions
Effective Date: 4-29-25
Prime USA Scales offers SMS communication to keep you updated about our services. By providing your phone number, you agree to the following:
SMS Consent
Phone numbers collected for SMS communication are never shared or sold to any third party or affiliates for marketing purposes.
Types of SMS Communications
You may receive SMS messages regarding:
- Appointment reminders
- Billing inquiries
- Promotions and special offers
- Order updates and follow-ups
Message Frequency
- Message frequency may vary.
- You may receive up to 2 SMS messages per week related to your account, orders, or promotions.
Fees Disclosure
Message and data rates may apply based on your carrier’s pricing.
Opt-In Methods
You may opt-in by:
- Checking a box on an online form
- Providing verbal consent
- Submitting a paper form at our office or events
Opt-Out Methods
You may opt-out at any time by:
- Replying “STOP” to any SMS message
- Contacting us directly at sales@primeusascales.com or (800) 917-7205
Help Option
Reply “HELP” for assistance or contact us at sales@primeusascales.com.
Standard Messaging Disclosure
- Message and data rates may apply.
- You can opt-out at any time by texting "STOP."
- For help, text "HELP" or contact our support team.