★★★★★
“
Prime USA Scales was a life saver for our company. I ordered one from another company and the shipping experience was horrible. I searched and found Prime USA and the transaction went smoothly. Contacted support via their chat and it is an actual person not AI. Told them the position I was in, and they immediately had the order processed and shipping information to me with in about 20 minutes. They have great customer service and are very willing to go out of the way to help. I will definitely be back as a customer.
★★★★★
“
I just ordered from this organization and I HIGHLY recommend it! They worked with me and went above and beyond asking. Sales rep was so friendly and I want to give a special shout out to Fred Herrmann. He responded quickly when I had questions and did everything for me and Prince Georges County Government!
★★★★★
“
The scales we ordered are great. Solid construction, helpful salespeople, and they shipped/arrived very quickly! Thank you, Fred Herrmann, for working with us in this purchase!
★★★★★
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It was a great experience working with Fred at Prime USA Scales. He truly cares for his customers and strives to satisfy his clients. There was a mistake that caused a ton of stress, but Fred’s ability to relieve that stress and make a negative situation positive speaks 1000 words to me about the integrity this company has. I will definitely be referring people to this company!
★★★★★
“
I needed to purchase a pallet floor scale for a distribution company I manage. I requested and received 5 quotes. Prime USA was by far the least expensive, and when it arrived in less than a week after purchasing, I was pleased to find it was exactly what I needed: great condition, easy to connect, simple to use. Perfect! I would recommend!
★★★★★
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Fred and the team from tech support went way above and beyond when I ran into issues. After the support given proved that there is a mechanical glitch they are replacing my scale. Much needed customer service in an age of less and less. These guys did the right thing.
★★★★★
“
I had purchased a less expensive scale through Amazon and had troubles with it after the first couple of months. I wanted a scale that was made in the US with US customer service available. The scale is very heavy duty and exceeded my expectations. I had trouble setting it up and called and was able to talk to a person right away and resolve my issues. So far the scale is working great for my business and I expect it to for many years to come.
★★★★★
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Prime USA Scales is FANTASTIC to work with! Super friendly. Helpful tech support folks and super speedy shipping. We needed NTEP certified devices and they knew exactly what we needed.
★★★★★
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Sometimes bad stuff happens, but Prime USA Scales has the customer service to make it right, quickly. They called me back right away and handled all my issues. I am impressed. They fixed my bad day.
★★★★★
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We have been using the Eweigh Floor Scale for about seven months without any issues. The platform is large enough to accommodate standard pallets and totes, and the scale provides accurate readings for data entry based on customer requirements. Prime USA Scale also offers reliable customer service and has been easy to communicate with for questions and support. Highly recommended.
★★★★★
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Great scale for weighing my pet bunny, came pre-calibrated well. Pre-sale support was great — they answered my questions by email and phone and even checked with the manufacturer about calibration. The scale also arrived lightning fast to my remote area of the country. A+
★★★★★
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The scale arrived very quickly and when a problem developed Prime USA Scales resolved it immediately at no additional charge to us. I would recommend this company to anyone looking at purchasing a portable scale.
★★★★★
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Wide selection of scales to choose from and their customer service was attentive. I would definitely recommend them if anyone needs weight scales accepted by Los Angeles County.
★★★★★
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Great product and price. They got my order out fast. I did have a question about the product and support was so helpful. Would definitely purchase from them again.
★★★★★
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This company has a huge variety of products and is easy to work with. They provided great advice on setup. I would buy from them again.